Google IT Support Certification

This five-course Google IT Certificate program includes innovative curriculum designed to prepare you for an entry-level role in IT support. No degree or experience is necessary.

There are 340,500 U.S. job openings in IT and a $50,800 average entry-level salary in IT support.¹

¹Burning Glass: Labor Insight (Last 12 Months: 2/1/20 – 1/31/21)

This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT—you’ll earn a dual credential when you complete both.

If you’re interested in building on your IT foundations, check out the Google IT Automation with Python Professional Certificate.

Through Alvernia’s mix of video lectures, quizzes, and hands-on labs and widgets, the Google IT support professional certificate program will introduce you to the following skills:


Day-to-day IT support, including computer assembly, wireless networking, installing programs and customer service


Networking systems, including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

Operating Systems

Gain all the skills you need to succeed in an entry level IT job, including customer support, identifying problems and debugging

Professional Certificate Programs enable you to become empowered and successful in every phase of your job!

Dana Baker

Dana Baker, Executive Director of Regional Campuses

"We are committed to developing current and relevant coursework to help transform our next generation of leaders."

100% Online

Learn on your own schedule

Flexible Schedule

Set and maintain flexible deadlines

Entry Level

No previous experience required

6-Months to Complete

Suggested pace of 10 hours/week; 5 Courses

Google IT Support Certificate Courses

Technical Support Fundamentals

This first course is a general overview of Information Technology (IT), familiarizing you with

computer hardware, the Internet, computer software, troubleshooting, and customer service

By the end of this course, you will be able to:

  • Understand how the binary system works
  • Assemble a computer from scratch\n● choose and install an operating system on a computer
  • Understand what the Internet is, how it works, and the impact it has in the modern world
  • Learn how applications are created and how they work under the hood of a computer
  • Utilize common problem-solving methodologies and soft skills in an Information Technology setting

The Bits and Bytes of Computer Networking

This course is designed to provide a full overview of computer networking, from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting

By the end of this course, you’ll be able to:

  • Describe computer networks in terms of a five-layer model
  • Understand the standard protocols involved with TCP/IP communications
  • Grasp powerful network troubleshooting tools and techniques
  • Learn network services like DNS and DHCP that help make computer networks run\
  • Understand cloud computing and storage

Operating Systems and You: Becoming a Power User

In this course — through a combination of video lectures, demonstrations, and hands-on practice — you’ll learn about the main components of an operating system and how to perform critical tasks like managing software, users and configuring hardware.

By the end of this course, you’ll be able to:

  • Navigate the Windows and Linux file systems using a graphical user interface and command line interpreter
  • Set up users, groups, and permissions for account access
  • Install, configure, and remove software on the Windows and Linux operating systems
  • Configure disk partitions and filesystems
  • Understand how system processes work and how to manage them
  • Work with system logs and remote connection tools
  • Utilize operating system knowledge to troubleshoot common issues in an IT Support Specialist role

System Administration and IT Infrastructure Services

This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computer systems in a multi-user environment.

By the end of this course, you’ll be able to:

  • Utilize best practices for choosing hardware, vendors, and services for your organization
  • Understand how the most common infrastructure services that keep an organization running work, and manage infrastructure servers
  • Understand how to make the most of the cloud for your organization

Manage an organization’s computers and users using directory services

IT Security Defense Against the Digital Dark Arts

This course covers a wide variety of IT security concepts, tools, and best practices, introducing. threats and attacks and the many ways they manifest.

By the end of this course, you will understand:

  • How various encryption algorithms and techniques work as well as their benefits and limitations
  • Various authentication systems and types
  • The difference between authentication and authorization
  • How to evaluate potential risks and recommend ways to reduce risk.
  • Best practices for securing a network
  • How to help others to grasp security concepts and protect themselves.

Skills you will gain: