ICPM Certified Supervisor

Get a better job and confidently prove your skills as a leader with the ICPM Certified Supervisor Professional Certificate. ICPM (Institute of Certified Professional Managers) 2021 certification assesses your skills in multiple key areas.

You will apply knowledge and skills by completing three written projects involving real-world situations. Topics include communication, working with customers, making ethical decisions, leading, motivating and controlling.

Supervisory Role

Understand the unique and crucial role of supervisors in building a work environment that balanced organizational goals with the rights of employees

Ethical Decision Making

Apply tools and techniques to devise plans and goals, make ethical decisions and use the power of groups and teams for maximum effectiveness


Explain and apply skills for leading and motivating employees, provide effective organizational and financial control and maximize quality


Communicate effectively with diverse individuals and groups and build a service culture that is dedicated to satisfying customers

Professional Certificate Programs enable you to become empowered and successful in every phase of your job!

Dana Baker

Dana Baker, Executive Director of Regional Campuses

"We are committed to developing current and relevant coursework to help transform our next generation of leaders."

ICPM Certified Supervisor

100% Online

Learn on your own schedule

Flexible Schedule

Set and maintain flexible deadlines

Entry Level

No previous experience required

3-Months to Complete

Suggested pace of 10 hours/week; 3 Courses

ICPM Certified Supervisor Professional Certificate Courses

Modern Supervisor Skills

This course provides the practical skills and knowledge a supervisor needs to understand and communicate effectively with employees and customers with varied backgrounds.

By the end of this course, you will be able to:

  • Describe the nature of a supervisor’s position and role in building a positive work environment.
  • Identify and apply skills for communicating effectively with individuals and groups.
  • Explain the implications of a culturally diverse society and workforce.
  • Explain why a strong customer service culture is crucial to organizational success.
  • Explain the role of the supervisor in creating a customer-centric organization.
  • Immediately apply what you learn to your job and organization.

Planning and Organizing for Supervisors

In this course, you will gain valuable proficiencies and understanding to develop goals and objectives and tactics to achieve them while solving problems, making effective decisions and obtaining the best people to staff your organization.

By the end of this course, you will be able to:

  • Utilize a systematic approach to make decisions and solve problems.
  • Apply ethical codes and standards to make decisions that are good for both the organization and society.
  • Create plans by applying appropriate planning tools and setting SMART goals and objectives.
  • Identify elements of typical organizational structures.
  • Describe how to utilize groups and teams for maximum effectiveness and efficiency.
  • Describe and apply best practices for hiring, training and evaluating employees.
  • Immediately apply what you learn to your job and organization.

Leadership, Motivation and Organizational Control

This course gives you access to the essential skills and knowledge that you will need as a supervisor to lead and motivate employees and to implement and monitor effective organizational controls.

By the end of this course, you will be able to:

  • Identify the skills that leaders need and explain when specific leadership styles are appropriately used.
  • Identify factors that supervisors can use to motivate individuals and groups for improved performance.
  • Describe the supervisor’s role in carrying out the four steps of the control process.
  • Identify quality standards and explain why consistent quality is crucial to organizational success.
  • Understand key financial statements and use the information to improve organizational controls.
  • Immediately apply what you learn to your job and organization.

Skills you will gain: