Salesforce Sales Operations Professional Certificate
Learn the foundational skills in Salesforce to prepare for entry-level sales roles, including the Salesforce sales operations analyst. This certificate is designed for beginners. No previous experience in Salesforce, sales or CRM is necessary to enroll.
Gain hands-on experience in Salesforce to solve real world business problems for a fictional social media company. build a portfolio highlighting use cases to leverage tools in the Salesforce Sales Cloud and Service Cloud to make the work of a sales team more efficient and effective during the sales process.
Build Reports
Use reports, charts, and dashboards in Salesforce to communicate information about sales performance to stakeholders and executives
CRM
Explain how the CRM works in the context of sales, marketing and customer service
Salesforce Lightning
Use Salesforce Sales Cloud Lightning to manage accounts, opportunities, products, quotes and contracts
Professional Certificate Programs enable you to become empowered and successful in every phase of your job!
Dana Baker, Executive Director of Regional Campuses
"We are committed to developing current and relevant coursework to help transform our next generation of leaders."
100% Online
Learn on your own schedule
Flexible Schedule
Set and maintain flexible deadlines
Entry Level
No previous experience required
6-Months to Complete
Suggested pace of 10 hours/week; 4 Courses
Salesforce Sales Operations Professional Certificate Courses
Sales and CRM Overview
This course provides the foundation you will need:
- Fundamentals of the sales process.
- Customer Relationship Management (CRM) systems and their uses.
- Salesforce’s main products and their use cases.
- A working knowledge of the key functionalities of the Salesforce Sales Cloud that help support a business’s growth.
Lead Management in Salesforce
This course will give you a foundational understanding of how to help sales and marketing teams optimize the lead management process.
By the end of this course, you will learn:
- How a sales operations specialist supports a marketing associate and sales development representative to make the lead management more effective and efficient.
- The basics of data management.
- To upload lead data into Salesforce.
- To effectively train team members to manage leads using the different tools available in the Salesforce Sales Cloud.
Opportunity Management in Salesforce
Gain the skills to help sales teams optimize the opportunity management process. Specifically, this course shows how a sales operations specialist would support account executives and empower them to progress opportunities through a sales pipeline and close sales deals as effectively and efficiently as possible. This will require the use of new tools in Salesforce, including products, price books, quotes, contracts, and orders.
Reports, Dashboards and Customer Success in Salesforce
In this course, you will learn how a sales operations specialist uses Salesforce Service Cloud to support a variety of different customer service needs.
By the end of this course, you will:
- Learn the basics of effective customer support.
- Leverage a variety of new tools available in the Salesforce Service Cloud to effectively manage customer relationships.
- Learn how a sales ops specialist uses Salesforce reports and dashboards to support a variety of needs.
- Learn to use filters to produce custom reports in Salesforce.
- Discover how to visualize data effectively using charts and dashboards.
Skills you will gain:
