Salesforce Sales Development Representative (SDR) Professional Certificate

Sales development representatives aren’t just important to tech businesses, they’re essential.
If you are an ambitious problem-solver who likes to win, this salesforce development representative training certificate is for you.

Are you looking to switch careers, or do you have previous retail sales experience? Sales development representative training at Salesforce through Alvernia University can result in a fulfilling and lucrative career. SDRs are on the front lines connecting with customers and clients and coming up with the smartest solutions.

Each of the 5 courses included in the program culminates in an experiential project to prepare you for all aspects of becoming a successful SDR.  To be successful in these courses, you should have general verbal and written communication aptitude, basic computer literacy and familiarity with social media.

The SDR Role

Articulate the purpose of the Sales Development Representative and develop strategies for personal and professional success

Portfolio Planning

Prepare a professional portfolio and develop your personal brand to reflect your performance in the interview process

Problem Solving

You'll learn to use best-in-class tools and apply the success-proven principles of the SV Academy Conversational Selling methodology

Professional Certificate Programs enable you to become empowered and successful in every phase of your job!

Dana Baker

Dana Baker, Executive Director of Regional Campuses

"We are committed to developing current and relevant coursework to help transform our next generation of leaders."

Salesforce SDR

100% Online

Learn on your own schedule

Flexible Schedule

Set and maintain flexible deadlines

Entry Level

No previous experience required

6-Months to Complete

Suggested pace of 10 hours/week; 5 Courses

Salesforce Sales Development Representative Professional Certificate Courses

Groundwork for Success in Sales Development

This course will give you the necessary skills to launch a career in the non-technical side of the tech industry. You will develop a winning professional mindset powered by emotional literacy, strategic thinking, time management, and task prioritization.

By the end of this course, you will learn to:

  • Confidently articulate the purpose and power of the SDR role in the tech industry.
  • Effectively select strategies and tools for developing a winning professional mindset.
  • Justify strategies for time management and prioritization that yield results in your personal and professional life.
  • Compose plans for taking responsibility for your physical, mental, emotional, and spiritual well-being within personal and professional relationships.

Foundations for Interviewing with Confidence

This second course prepares you to build a professional tech sales portfolio and develop and leverage your personal and professional brand to impress future employers.

By the end of this course, you will learn to:

  • Develop an understanding of the tech industry landscape to cultivate a long-term career plan
  • Construct an intimate understanding of your audience and express a personal, unforgettable story
  • Formulate a results-driven professional portfolio that showcases your track record and sets you apart from other candidates
  • Create a lasting impression through the interview process

Conversational Selling Playbook for SDRs

To optimize your success, this course will introduce the eight principles of SV Academy’s Conversational Selling Methodology. This course also provides the unique approach to objection- handling and a framework for high-quality prospecting.

By the end of this course, you will learn to:

  • Understand the process of asking strategic questions, establishing trust, identifying pain points and proposing value to close a sale.
  • Identify and empathize with your Ideal customer profile (ICP) and target persona to build a high-quality lead list, efficiently qualify prospects, and leverage data to drive activity.
  • Investigate various outreach channels and generate a call script incorporating conversational selling strategies.
  • Develop a foundation for emotional intelligence in a sales context and generate an empathetic email.
  • Generate a multi-channel sales strategy to connect with prospects via phone, email, video, and social media.

Practical Guide to Navigating Professional Relationships

In this course, you’ll develop “power” skills that are often overlooked but determine success in your role. Tech professionals are trained to do the technical work but often not how to give and receive feedback, communicate effectively, present professionally and manage relationships. These human-centered skills make all the difference when you are being considered for a promotion within your company or applying for an exciting role at another company.

By the end of this course, you will learn to:

  • Build an empathetic approach to communication that highlights your professional demeanor.
  • Produce a message with confidence and clarity to achieve results.
  • Develop a clear understanding for implementing specific written communication styles in varying scenarios.
  • Cultivate an understanding of diverse opinions and multiple perspectives in the workplace.
  • Compose a three-month plan to implement feedback, optimize learning and successfully ramp up your career.

Skills you will gain: